It feels as if focus is directed by a management team too high up the chain, coming up with shinys than people more connected to what members need. The app overall works well enough for its purpose, but feature development should be focused on things that would help members manage their finances. The work it takes to keep my home screen clear of red numbers has soured me on the content and the feature entirely. I’m not interested in the content anymore. At this point, I’d prefer the whole feature to go away. I’ve spent more time in-app clearing annoying notifications than I have managing my finances. I’m getting new notifications for the same stuff. Notifications every time something is posted-with no option to disable (nothing that sends notifications should be without a user’s ability to disable or enable), and the only way to clear the little red number is to click on the post, which opens a browser tab. I’m sorry, the new addition of the news feed is invasive. I would highly recommend that you think long and hard about allowing a place as poorly ran as this to hold your money for you. I hope the point has been driven home I won’t mention the very unacceptable experience from today but it was a much worse and truly unforgivable experience. I hope you get the point I have many other examples such as not being able to make hotel reservations while on the road because of the aforementioned reason being a Saturday night and all. From the start it was obvious that the way L&N carried business it was fairly old school but nothing to serious, but as the different life events happened like needing to use my bank card to get an uber and not being allowed because it was a Saturday night after 8pm and I hadn’t released my card for the evening. But a few years back I had decided to use them as my primary bank verse chase bank (which by the way I highly suggest). For one reason or another I allowed this bank to have my business for far to many years not as a primary bank but as a secondary bank I used for other reasons over the years. But I suppose that’s more of an observation of how this complete institution is ran. The app is very basic and has hardly any features that a real bank offers.
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